Frequently Asked Questions

General Information

  • What is Optimove Connect?

    Optimove Connect is Optimove’s premier user conference, where the world’s top marketing professionals share knowledge and experience, discover winning retention and marketing strategies, and explore the future of customer-led marketing.

  • Who should attend Optimove Connect?

    Senior Executives, marketing professionals, strategists, and practitioners. If you are involved in CRM Marketing, you want to be at Optimove Connect.

  • When and where is Optimove Connect?

    Optimove Connect will take place on 20-21 March, 2024 at the Pullman St Pancras Hotel, in London, UK.

  • When will the final agenda be available?

    We are in the process of finalizing our agenda. The Optimove Connect website will be updated on an ongoing basis as speakers and sessions are confirmed.

  • How can I convince my manager?

    First of all, ask them nicely, and tell them this …

    As Optimove’s premier user conference all the top CRM marketers will be there. It is the perfect opportunity to learn from the very best in Customer-Led Marketing, to up my game, perfect my knowledge and acquire key skills that will make me even more valuable and productive to the team. Moreover, I can share all this knowledge and ability with the rest of the team, unless of course you think they should come with me.

  • Can my company sponsor Optimove Connect?

    Absolutely… To inquire about sponsorship, please reach out to


  • How can I register for Optimove Connect?

    To register for Optimove Connect 2024, simply click here and fill in your details.

    If you have any questions or special requirements, please contact

  • Are there special rates for Team Passes?

    Indeed. Take advantage of our special discounted rates when you sign up as a team…
    Team of 3+: $350 per person
    Team of 5+: $300 per person

    To register as a Team, simply click here and fill in your details.

  • What is your cancellation policy?

    • Cancellations can be made up to 30 days prior to the conference. A processing and service fee of up to 10% will be deducted from your refund.
    • Cancellations received after February 21st, 2024, or nonattendance, will not be refunded. Conference passes purchased through the Team Pass Program are non-refundable.
    • Hotel and Travel Arrangements: Please note that you are responsible for cancelling your hotel and travel arrangements separately. The conference registration cancellation does not include cancellation of hotel reservations or travel bookings.
    • No Show Policy: Failure to cancel your registration and not attending the conference without prior notice will result in your registration being considered forfeited, and no refund will be issued.
  • How do I cancel my registration?

    To cancel your registration, please submit a written cancellation request via email to
    Kindly include your full name and confirmation number in the email.


  • How do I book a hotel room for Optimove Connect?

    For hotel information and to make a reservation please see the Venue page.

  • Is there a special hotel rate?

    For hotel information and to make a reservation please see the Venue page.


  • Who do I contact if I require special assistance?

    Optimove Connect strives to host inclusive, accessible events that enable all individuals, including those with disabilities, to engage fully. If you have any special requests, please contact

  • Who do I contact if I have any special dietary requirements or allergies?

    If you have any special dietary requirements or allergies, please let us know via email at


If you still have unanswered questions, please contact us at

  • What is the event’s dress code?

    Optimove Connect is rooted in creating connections between marketing professionals. As such, we want you to feel comfortable. There is no formal dress code although smart casual attire is recommended.

  • Which meals are provided at the conference?

    Morning coffee and pastries, lunch and afternoon coffee.

It’s time to re:Connect

Looking forward to seeing you in London